EXPERIENCE

TECHNICAL SUPPORT ENGINEER

Oracle / Lehi / Feb 2017 – Present

Technical interface to clients and business partners for resolution of issues with installation, maintenance and use of Enterprise applications. Drive problem resolution by incident tracking, diagnosis, replication, troubleshooting, and cross team collaboration.

  • In depth product knowledge, problem solving skills, and customer interaction expertise.
  • Customer account lead for Implementation Service Team
  • Strong understanding of Enterprise Resource Planning (ERP) applications
  • Read and decipher software Log and Trace files
  • Advise and assist in diverse situations and escalated issues

DATA INTEGRATION SPECIALIST

PeopleStrategy / Lehi, UT / 2015 – 2016

Facilitate all computer-to-computer exchange of data (EDI) between PeopleStrategy’s enterprise Human Capital Management solution and clients/vendors.

  • Data reporting, extraction, translation and loading
  • Configure server connectivity for data transfer
  • Created SQL queries to extract data
  • Using Pentaho Kettle & Spoon created data transformations, and data jobs to be scheduled and for ad hoc reporting
  • Transformation file output to fixed with files, .csv, XML, etc. for loading
  • Reviewed log files for debugging
  • Verified data integrity through ETL process
  • Projects managed through GitHub, ticketing system and weekly scrum calls

WEB DEVELOPER

Independent Contractor / 2003 – 2016

Experienced web developer working with database creation and integration. Additionally managed and designed successful email ad campaigns, generated project proposals, and managed project budgets and timelines.

  • HTML, CSS, and ColdFusion programming
  • MsSQL, postgresSQL, and JavaScript
  • WordPress, Drupal
  • Photoshop, Visio

PARTNER/DEVELOPER

Kiora / Provo, UT / 1999 – 2003

A founding partner and developer in successful web development firm. Worked in a variety of capacities to grow small, start-up firm into  a profitable business.

  • Created custom, dynamic CMS for clients from project conception to completion in a variety of industries
  • Respond to RFPs, site wire-framing, database table design, configuration, optimization
  • HTML, CSS, and ColdFusion programming
  • MsSQL and Access database integration
  • Client training and support